Refund policy

Short version: ask within 14 days and we refund the payment in full. You don't need a reason. Last updated 17 October 2026.

Who to ask

Write to support@shovelscout.com from the address you paid with. Say you want a refund and which payment it is. That is the whole procedure. No form, no phone call, no cancellation fee.

What we refund

• Within 14 days of a payment: the full amount, whatever the reason.
• After 14 days: we refund the most recent payment if the service didn't work for you and we can't fix it. We would rather give the money back than keep a customer who got nothing.
• A charge you don't recognise: tell us. If it came from this site we'll find it and refund it.
• Duplicate or accidental charges: refunded in full, whenever we hear about them.

What we can't refund

• Months that have already run their course, if you used the service in them.
• Payments older than 60 days. Payment processors close the window for us too.

How the money comes back

Paddle is the reseller and the merchant of record for every order, so Paddle issues the refund to the card or wallet you paid with. We don't handle your card details ourselves. Refunds usually land within 5 to 10 business days, and the timing after that is up to your bank.

Cancelling instead of refunding

If you just want to stop paying, cancel instead and keep whatever is left of the month you already paid for. Reply to your purchase email, or write to support@shovelscout.com from the address you paid with. Terms of use and pricing cover the rest.